Best time to call back
in which time I’ve really focused on building a world class team of robotic service specialists.
I’ve used my 22 years in the flexible automation industry working for ABB and Toyota to understand customer needs and have used this knowledge to support my customers.
I’m always looking ahead at how to improve our customers service experience and make sure my team continually try to exceed our customers expectations – I’m building an ambitious, talented team who eventually will take over and achieve even greater things!
It gives me great pride and pleasure to promote RoboTeam with the confidence knowing I have full support from a great team. I think that the twenty years I have worked in the NHS and then starting my own training business before becoming sales and marketing director for RoboTeam has been the most useful thing in my career so far – it’s put me in a great position to look at things differently and develop ‘out of the box’ ideas. I’ve also watched RoboTeam grow, from the moment Simon left ABB as service manager and decided to start his own robotic service business, building a successful company. I’m in no doubt that RoboTeam will be the leading robotic service company in the UK within the next ten years. We’re a great team, all talented, and we all love working with our customers.
Our number one priority is always in keeping customers happy and what I like is that we all enjoy doing that – working here is actually fun! I have an excellent team of five service engineers to call from, Including Simon and I, who between us have worked for all the major equipment manufacturers including ABB, FANUC, Motoman and KUKA. As such a small team, we all pull in the same direction and that helps us achieve. I think we challenge traditional ways of working for our industry – there won’t be many in our industry who prioritise customer relationship and constantly try and exceed their expectations – but that’s where we make a difference.
Having served for 30 years as a Police Officer, I am lucky to be able to pursue a very different passion of engineering.
From the humble beginnings of binary coding a robotic arm as a teenager I can now apply my talents and experience to the diverse challenges flexible automation brings. I am a practical person by nature and very hands on both electrically and mechanically. I was lucky to serve for many years on the ‘Underwater Search Unit’ with surface supply technology, confined space capabilities, methodical search and a penchant for sonar search technologies. These skills aloneg with additional projects, intrinsic leadership, communication and dynamic problem solving methodologies were recognised by Simon at RoboTeam.
Simon has invested time, resources and his incredible industry knowledge and experience to place me on the journey to world class robot service technician.
I’m excited to be able to serve the diverse needs of our RoboTeam’s customer base and turn challenges into opportunities of efficiency.
Simon and I worked together at ABB, when he asked me to support him to help him towards the RoboTeam’s vision it was an easy choice.
I just love the way the teamwork together and that individually each engineer manages and own each stage of our customers experience.
Comments are closed.